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Our Terms Shape How Your Account Works

When you open an account with bolautama, you're agreeing to the rules that protect both of us.

Account security rulesPayment and withdrawal termsYour rights and responsibilities
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How to Ask Questions About Our Terms

We know Terms and Conditions can feel dense. Our support team is here to walk you through anything unclear — whether it's your payment options, withdrawal timing, account security rules or what happens if you want to close your account. Reach out during our standard support hours and we'll explain exactly what each section means for your account.

Team online

Live Chat Support

Open the chat icon in the lobby or on this site. Our team responds weekdays 09:00–22:00 WIB and weekends 12:00–20:00 WIB to answer questions about account terms, payment rules and withdrawals.

Email Support

Send questions to [email protected] with 'Terms Question' in the subject line. We reply within 24 hours with a full explanation of the clause you're asking about.

Account Settings Help

Log in and tap Settings → Help → Terms. You'll find plain-language summaries of the rules that affect your account most — payment holds, withdrawal limits and security steps.

HOW WE PROTECT YOU

Security and Data Handling in Our Terms

Your account security and privacy are built into these Terms and Conditions. We encrypt all login sessions, store your payment details on secure servers, and never sell your data to third parties.

Encryption Standards

All your account traffic runs on TLS 1.3 encryption. Your password is hashed and never stored in plain text. Login attempts are logged and flagged if they come from unusual locations.

Payment Data Security

Payment information for DANA, OVO, GoPay and QRIS is stored on PCI-DSS compliant servers. We do not store card numbers; each deposit creates a one-time token that expires after use.

Withdrawal Verification

Every withdrawal over Rp 1,000,000 requires identity verification. You'll receive an SMS code to the phone linked to your account; enter it within 10 minutes to confirm the payout.

Data Retention

We keep account and transaction data for seven years per Indonesian tax law. After account closure, personal data is deleted within 30 days unless legal holds apply.

Your Data Rights

Request copies of your data, corrections or deletion via Account Settings → Privacy or email [email protected]. We respond within 14 days and explain any data we must retain.

Policy Changes

If we update these Terms, we'll email you 14 days in advance. Continuing to use your account after that date means you accept the changes. Major changes require your explicit agreement.

Answers to Terms and Conditions Questions You Likely Have

Below are the questions we hear most often about our Terms and Conditions. If your question isn't here, our support team in Surabaya and across Indonesia can walk you through the details.

Violations range in severity. Minor breaches — like sharing a login once — usually result in a warning. Serious violations such as fraudulent deposits or using multiple accounts to claim rewards can result in account suspension or closure. We always contact you first and explain which rule was broken and what action we're taking.

No — the Terms you accept when you sign up are binding. However, we may update them, and we'll notify you 14 days in advance via email. You can accept the new terms or close your account without penalty. Major changes require your explicit approval before they take effect.

You have the right to withdraw your balance at any time, minus any pending bets. Withdrawals are processed to your original deposit method — DANA, OVO, GoPay or QRIS — within one business day after verification. Amounts over Rp 1,000,000 require identity confirmation via SMS code sent to your registered phone number.

Yes. Our Terms require us to encrypt all payment data and store it on PCI-DSS compliant servers. We never save card numbers or full account details; each transaction creates a one-time token. Your payment method is protected at every step, and we never share it with third parties.

We can close an account if you violate the Terms — fraud, multiple accounts, age misrepresentation, or money laundering activity. We also reserve the right to close inactive accounts after two years with 30 days' notice. Otherwise, you can request account closure anytime through Settings → Account → Close Account, and we process it within 24 hours.

Your access to games, live tables and the sportsbook depends on local law and your region. We make them all available in Indonesia where permitted. If access changes due to regulatory reasons, we'll notify you by email. Games are run by licensed providers — their terms also apply when you play their titles.

We delete personal data — name, email, phone — within 30 days of closure. Transaction records are kept for seven years for tax and fraud prevention. If there's a dispute or legal hold, data may be retained longer. You can request a full data export before closure.

Related Pages

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