Reference

Legal Terms That Protect Your Account

When you open an account with bolautama, your data, withdrawals and account security fall under clear terms we've built for Indonesia players.

Account verification processData and privacy handlingWithdrawal confirmation steps
bolautama Legal Terms That Protect Your Account
REACH US DIRECTLY

Where to Go With Legal Questions

We keep three support channels open so you can reach bolautama whenever you need clarification on your account terms, data rights or payment policies. Players in Bandung and across Indonesia can connect through the same live-chat window you use to ask about game rules — just select the Legal or Account topic from the dropdown. Our team responds to email within 24 hours on business days and confirms all account changes in writing.

Team online

Live Chat

Open the in-lobby support widget and select Account or Legal from the topic menu. Response time under 5 minutes during platform hours.

Email Support

Send account or legal inquiries to [email protected]. We reply within 24 business hours with written confirmation of any policy clarification.

Account Settings

Navigate to Settings > Privacy & Data in your account lobby to download your stored information or request changes to your profile.

SECURITY & TRANSPARENCY

How We Protect Your Account and Data

Every account on bolautama is protected by password encryption, two-factor login options and real-time fraud monitoring on deposits and withdrawals.

Data Encryption

All personal data, payment details and login credentials are encrypted using industry-standard TLS 1.3. Servers are isolated and monitored 24/7 for unauthorised access attempts.

Payment Verification

Deposits via DANA, OVO, GoPay and QRIS are verified in real time against your account name and phone number before chips appear in your lobby.

Withdrawal Confirmation

We confirm your identity before any withdrawal is processed. Payouts go back to your original deposit method; refund times depend on your bank but usually complete within 1–2 hours.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. No third-party trackers are embedded; you can disable non-essential cookies in Settings.

Data Retention

Account records, transaction history and dispute logs are held for seven years. After account closure, we retain what local law requires and delete the rest within 30 days.

Your Access Rights

Open a support ticket to request, correct or delete your data where local law permits. We respond within 14 days with your download or confirmation of the change you requested.

Your Legal Questions Answered

Submit a closure request through Settings > Account > Close Account. We freeze all activity immediately, process any outstanding balance to your registered payment method within 2–3 business days, and archive your data for the legal retention period.

Yes. Go to Settings > Privacy & Data and click Download My Information. We compile your profile, transaction history, login activity and contact records into a single file and email it to you within 7 days.

We use session cookies to keep you logged in and analytics cookies to track how you use the lobby. Visit Settings > Privacy to disable analytics cookies; session cookies cannot be turned off or you'll be logged out on each page load.

We lock the account immediately and send you a verification code by SMS or email. Once you confirm your identity, we let you reset your password and review recent login activity before you regain access.

No. Your personal data is never shared. Game studios receive only your play session ID (not your name or payment method). Payment providers (DANA, OVO, GoPay, QRIS) see only the deposit amount and timestamp.

Contact support with any transaction dispute within 30 days. We review your account logs and payment records, confirm the outcome in writing and, if warranted, process a reversal within 5–7 business days.

We retain transaction records, login logs and account statements for seven years to meet local regulatory requirements. After account closure, non-essential data is deleted within 30 days; mandatory records stay for the full retention period.